General Information
Servers and Settings
Spam & Security
Virus Protection
Tech Tips & Support Links
Virtual Applications

No Answer

Problem: Error 678: The computer you are dialing is not answering.
PPP Modem Connect Failure
I hear the operator when my modem dials

Operating Systems: Windows XP, 2000, ME, 98 & NT; Macintosh OS X, OS 8-9

These types of errors are generally caused by an incorrect dialup number configured in your dialup settings. Check your dialup number and try the connection again.

Note: If you have an HP Pavillion with a Lucent Winmodem, use the init string AT&F&C1&D2&K3+MS=V34. See this HP article for more information.

Windows XP & 2000

• Open the Control Panel. Click the Network and Internet Connections option, then choose Network Connections. Note If the Control Panel is in Classic View, double click the Network Connections icon.
• Right click your Economy ISP Dialup Connection and choose Properties.
• While you can enable Dialing Properties, we recommend that you UNCHECK "Use dialing rules" and type the entire number INCLUDING properties into the "Telephone Number:" field. Click here for more information on how to enter the telephone number.
• Once you have corrected the number, click OK and try the dialup again.

Windows 2000

• Open the Control Panel and double click the Network and Dialup Connections icon.
• Right click your Economy ISP Dialup Connection and choose Properties.
• While you can enable Dialing Properties, we recommend that you UNCHECK "Use dialing rules" and type the entire number INCLUDING properties into the "Telephone Number:" field. Click here for more information on how to enter the telephone number.
• Once you have corrected the number, click OK and try the dialup again.

Windows ME

• Open My Computer, double click the Control Panel, and open Dial-Up Networking.
• Right click your Economy ISP icon and select Properties.
• While you can enable Dialing Properties, we recommend that you UNCHECK "Use area code and Dialing Properties" and type the entire number INCLUDING properties into the "Telephone Number:" field. Click here for more information on how to enter the telephone number.
• Once you have corrected the number, click OK and try to dialup again.

Windows 98

• Open My Computer and double click Dial-up Networking.
• Right click your Economy ISP icon and select Properties.
• While you can enable Dialing Properties, we recommend that you UNCHECK "Use area code and Dialing Properties" and type the entire number INCLUDING properties into the "Telephone Number:" field. Click here for more information on how to enter the telephone number.
• Once you have corrected the number, click OK and try to dialup again.

Windows NT

• Open My Computer and double click Dial-Up Networking.
• Select your Economy ISP connection in the Phonebook entry to dial and click the More button.
• Select Edit entry and modem properties.
• While you can enable Dialing Properties, we recommend that you UNCHECK "Use Telephony dialing properties" and type the entire number INCLUDING properties into the "Telephone Number:" field. Click here for more information on how to enter the telephone number.
• Once you have corrected the number, click OK and try to dialup again.

Macintosh OS X

• Click the Apple menu and choose System Preferences.
• In the System Preferences window, click Network and select the PPP tab.
• Your Local Access Number should be entered into the Telephone Number field exactly as it needs to be dialed.
• Once you have corrected the number, close the System Preferences, save your changes, and try to dialup again.

Macintosh OS 8-9

• Click the Apple menu, go to Control Panels, and open Remote Access. Note: Remote access is also know as PPP in earlier versions of Mac OS.
• Your Local Access Number should be entered into the Telephone Number field exactly as it needs to be dialed.
• Once you have corrected the number, close Remote Access, save your changes, and try to dialup again.